AvidOutdoors.com - Sporting Goods and Camping Gear
*Shipping is available in the continental U.S. via UPS or FedEx depending on area and item. *No P.O. boxes and no APO/FPO addresses. Ground: 5-7 business days. 3 Day Select: 3-4 business days. Orders placed after 3:00PM eastern time will require extra day. Shipping fees are calculated by price, weight and zip code via UPS or FedEx and are displayed within your shopping cart upon checkout. For return information, follow the "Return Merchandise Policy" below and E-mail your full name, order number & explanation to: return@avidoutdoors.com *Permission for any return merchandise must be secured from our return department. *After a return is authorized by our return department: 1. Attach the "Return Authorization Number" given to you by our return department to the side of the box with paper and clear tape. 2. If unopened, attach a note to the box with paper and clear tape explaining reason for return. If opened, insert explanation inside of box. 3. Mail us back the item(s) to the address given to you by our return department. 4. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or UPS, with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or E-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 10-16 business days of our receipt of your return. What if I need warranty service? All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS or FedEx. What if I want to return something? Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We must charge a 20% re-stocking fee (since the manufacturers charge us this fee) and the customer is responsible for return shipping. Damaged Merchandise: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier. Manufactures Defects: If an item is to be returned to us due to manufactures defect, you must first E-mail us stating order number and product defect to receive a Return Authorization Number. Credits will be determined on an individual basis. Cancellations: We ask that you respond within 1 hour if you would like to cancel an order. If you do not respond within 1 hour and request a cancellation of an order, a 20% restocking fee may apply and the customer is responsible for shipping if the item(s) have shipped. Backorders: Backorders can take as much as 7-10 weeks to process. (Typically not more than 2-3 weeks) If your E-mail order confirmation says your order is on hold for more than 72 hours, it most likely means it is on backorder. We ask that you respond within 72 hours if you would like to cancel a backorder. If you do not respond within 72 hours and request a cancellation of an order, you will incur a 20% restocking fee and be responsible for shipping if the item(s) have shipped. *Prices are subject to change without notice. *Re-stocking Fees: *The return of non-defective merchandise when authorized will incur a 20% re-stocking fee. Defective Upon Shipment - Credit for cost of item(s) or replacement. New (Unopened) Credit for cost of item(s) minus 20% re-stocking fee* Used (Opened) Credit for cost of item(s) minus 20%-100% re-stocking fee* We charge a 20% re-stocking fee for package processing, packaging and credit card fees we incur through your transaction. Depending on what the person does with our products before they return them depends on what we charge. We have people return items after they have already used them. Unethical we know, but people still do it. And, when they do, we charge them the full amount. We thoroughly inspect each return! We cannot refund money to someone when they have already used the item! It happens all the time and this is to cover us. We assure you that this is how every online or mail order business operates. *No packages will be accepted without a "Return Authorization Number" written clearly on the box. *We can refund shipping costs only if the return is a result of our error. *The customer is responsible for any shipping costs and re-stocking fees incurred resulting from a cancellation of an order after it has been shipped. We are not responsible for typographical errors. Thank you for making us your favorite online sporting goods store! |
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